Contact Us and Shop Policies
Questions and order inquiries? Email blackorchidlabs@gmail.com
Shipping Policies: Wearables, ceramic mugs, and accessories will ship within 7 business days, tumblers will ship within 21 business days. Items are made to order and it is important to allow adequate time to ensure the highest quality. I do not take shortcuts.
Return Policies: Clothing items can be exchanged for a different size only. No refunds. No returns on drinkware unless damaged in the shipping/transport process.
Personalization: If you select a personalization, please watch your email for a message to choose your font. I have the right to refuse personalization that is not consistent with the brand or shop standards.
Product Care: Drinkware is hand-wash only, not microwave or dishwasher safe. Do not drop drinkware or expose to extreme temperatures. Do not leave in direct sunlight. Wearables are hand-wash only. Recommend hanging to dry. Do not dry clean.
Variation: All items are made by hand, while all of the same materials will be used to create your item, you should expect some small variations from the item pictured.