Contact Us and Shop Policies

Questions and custom order inquiries?  Email blackorchidlabs@gmail.com

Shipping Policies:  Wearables will ship within 5 business days, tumblers and drinkware ship within 14 business days.  Items are made to order and it is important to allow adequate time to ensure the highest quality product.  

Return Policies:  Clothing items can be exchanged for a different size only.  No refunds. No returns on drinkware unless damaged in the shipping/transport process.

Personalization:  If you select a personalization, I will send a proof of the text to you prior to completing your item. I will not proceed with completing the item until I receive your approval. I have the right to refuse personalization that is not consistent with the brand or shop standards.

Product Care:  Drinkware is hand-wash only, not microwave or dishwasher safe.  Do not drop drinkware or expose to extreme temperatures.  Do not leave in direct sunlight.  Wearables are hand-wash only.  Recommend hanging to dry.  Do not dry clean.

Variation:  All items are made by hand, while all of the same materials will be used to create your item, you should expect some small variations from the item pictured.