Contact Us and Shop Policies

Questions and order inquiries?  Email blackorchidlabs@gmail.com

Shipping Policies:  Wearables, ceramic mugs, and accessories will ship within 7 business days, tumblers will ship within 21 business days.  Items are made to order and it is important to allow adequate time to ensure the highest quality.  I do not take shortcuts.

Return Policies:  Clothing items can be exchanged for a different size only.  No refunds. No returns on drinkware unless damaged in the shipping/transport process.

Personalization:  If you select a personalization, please watch your email for a message to choose your font.  I have the right to refuse personalization that is not consistent with the brand or shop standards.

Product Care:  Drinkware is hand-wash only, not microwave or dishwasher safe.  Do not drop drinkware or expose to extreme temperatures.  Do not leave in direct sunlight.  Wearables are hand-wash only.  Recommend hanging to dry.  Do not dry clean.

Variation:  All items are made by hand, while all of the same materials will be used to create your item, you should expect some small variations from the item pictured.